1.1. Shaidullin T. M. (Tax 165122127501) (hereinafter referred to as the Provider) offers any legally capable individual (hereinafter referred to as the User) to enter into a service agreement under the terms of this public offer (Offer). 1.2. Acceptance of this Offer shall be deemed the User's registration in the "Convly" service (https://convly.ru), or payment for a selected tariff plan. By accepting, the User confirms that they have read the Privacy Policy and consent to the processing of their personal data to the extent necessary to perform this Agreement. 1.3. Definitions: • Service / Platform — a software and hardware complex located at https://convly.ru, designed for transcribing audio/video materials and analytical text processing. • Content — any files and data uploaded by the User, including possible personal data of third parties. • Transcript — a text transcription of audio or video materials obtained by the User using the Service. • Summary — a brief extract or conclusions generated by the Service based on machine learning technologies. • Personal Data (PD) — information related to an identified or identifiable individual (including e-mail, first and last name). • Personal Data Processor — the Provider, processing PD on behalf of the User.

2.1. The subject of this Agreement, entered into by the User through acceptance of this Offer, is the Provider granting the User access to the Service for information processing to obtain Transcripts. 2.2. Access to the Service is granted under a simple (non-exclusive) license. 2.3. Rules of Service operation, tariffs, technical requirements, and other relevant information are published by the Provider on the Service's website. 2.4. The Service is provided "as is".

3.1. User's Obligations: • provide accurate registration data; • have a legal basis for uploading Content; • not infringe the rights of third parties or applicable laws of the Russian Federation; • ensure confidentiality of account credentials; • make backups of results if critical; • not create multiple registrations; • use the Service only in accordance with the Agreement; • correctly enter payment details; • ensure sufficient funds for payments; • agree to receive service notifications. 3.2. User's Rights: • receive Service features within the selected tariff; • contact support; • stop using the Service at any time; • use the Service to obtain Transcripts and Summaries; • unlink a payment card in the account at any time. 3.3. Provider's Obligations: • process Content only to the extent required for service delivery; • comply with Russian law on personal data; • ensure information security measures; • notify of tariff changes at least 10 days in advance; • send necessary service notifications without additional consent; • provide access 24/7 (except maintenance); • promptly restore operability in case of failures. 3.4. Provider's Rights: • modify functionality, tariffs, and Offer conditions; • suspend access in case of violations; • collect anonymized statistics; • block accounts violating the rules without compensation; • recover damages caused by the User's violations.

• Fees are set by the tariff chosen by the User, published on the website. • Payments are made in Russian rubles by card or bank transfer. • Tariff minutes are deducted when the User clicks "Transcribe". • Unused tariff minutes do not roll over. • Additional/bonus minutes are valid for 365 days. • The Provider may change fees with 10 days' notice. • The User agrees to automatic card charges but may unlink the card at any time.

• Grounds for refund — inability to use the Service for more than 7 business days. • Review period — up to 10 business days, refund within 30 calendar days. • Dissatisfaction with quality is not grounds for refund (a free plan is provided for testing). • All payments are final, except for specified cases. • Refunds are possible in case of erroneous or double payments.

• Exclusive rights to the Service belong to the Provider. • Transcripts and Summaries belong to the User. • The Provider may use anonymized metadata to improve technologies. • No transfer of User data to third parties.

• The Provider is not liable for: — Content and its legality; — losses from misuse of the Service; — actions of telecom operators, banks, or third parties. • The Provider's liability is limited to User's payments for the last 3 months. • The Service is provided "as is".

• Personal data processing — per the Privacy Policy (https://convly.ru/privacy). • No cross-border transfer of personal data is carried out. • The User = data controller, Provider = data processor. • The User must review the Privacy Policy before using the Service.

The Parties shall not be liable for partial or complete failure to perform obligations caused by force majeure circumstances (natural disasters, war, cyberattacks, government blockings, sanctions, etc.), confirmed by a competent authority.

• The Provider may amend this Agreement by publishing a new version. • The User may refuse amendments by stopping Service use (no refund). • The Provider may terminate access with notice.

• Claims procedure is mandatory (response within 30 days). • Disputes shall be referred to the Arbitration Court at the Provider's location.

• Effective from acceptance until revoked by the User. • May be terminated early under the Agreement or applicable law.

• The Agreement is governed by the laws of the Russian Federation. • Notices are sent to doc@convly.ru and the User's e-mail. • The User agrees to receive service-related notifications. • The Agreement is executed in Russian, electronically, and valid without signatures.